Track a claim status

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Important: You can access the StudyWell app to use the plan, submit claims and check your coverage. Your benefits coverage for the fall semester starts September 1st, 2024; if you are enrolling in the winter semester, coverage begins January 1st, 2025. You can check your student fee statement to confirm your enrollment.

Web

Access the claim history

  1. Click History on the navigation bar at the top of the screen.
  1. The Claim History will show all patients, claim types and claim statuses.
  2. Change the claims view by Patient or Benefit Type, as you prefer.
  3. Filter the list of claims with options on the left sidebar on the screen.
    a. Patient: to review claims under one person's name.

    b. Status: to review all claims that were submitted, approved or rejected.

    c. Claim Type: to see claims for specific services.

    d. Period: to sort through dates of service and narrow down the claims listed.

Check the claims status

Once you have the list of claims submitted, you’ll see the status of each claim on the far left of your screen. The possible claim statuses are the following:

  • Submitted claims are under review and will only show claim details regarding payment once they are approved or rejected.
  • Approved claims have been reviewed and will include a statement to advise of the payment breakdown.
  • Rejected claims have been reviewed and will include information about the reason for rejection.

Understand your claim

When you receive a notification about a claim being accepted or rejected, you can view the important details of that claim by tapping on the "View Statement" option available at the top of the claim details. This will open up the corresponding Explanation of Benefits statement which contains crucial information about the claim.

Note: It is important to review the Explanation of Benefits statements as they may contain requests for additional information required to approve your claim.

Mobile

Access the claim history

  1. Find your claim history under History in the dashboard.
  1. Claim History will show all Patients, claim types, and claim statuses.
  2. Sort the claims by Patient or Benefit Type.
  3. Narrow down claims by status (approved or rejected), type, or period with Filter, at the top right of your screen.

Check the claims status

Once you have the list of the recent claims submitted, you’ll see the status of each claim on the top-left area of each listed item. The possible claim statuses are the following:

  • Submitted claims are under review and will only show claim details regarding payment once they are approved or rejected.
  • Approved claims have been reviewed and will include a statement to advise of the payment breakdown.
  • Rejected claims have been reviewed and will include information about the reason for rejection.

Understand your claim

When you receive a notification about a claim being accepted or rejected, you can view the important details of that claim by tapping on the "View Statement" option available at the top of the claim details. This will open up the corresponding Explanation of Benefits statement which contains crucial information about the claim.

Note: It is important to review the Explanation of Benefits statements as they may contain requests for additional information required to approve your claim.

Mail

Note: It is important to review the Explanation of Benefits statements as they may contain requests for additional information required to approve your claim.

Note: It is important to review the Explanation of Benefits statements as they may contain requests for additional information required to approve your claim.

More answers

Find the answers you need

Your change of coverage period

Understand your change of coverage period and how it works.

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Update your StudyWell account

Update your personal and account information, and enable Face ID for two-factor authentication.

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Add supporting documents

Discover how to add supporting documents to your StudyWell account.

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Find your benefits card

Find your benefits e-card within the StudyWell app.

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