Starting a Claim in the StudyWell App

1. Log in to the StudyWell app using your username and password.
2. Click Submit a Claim in the top right corner of the screen.

3. A drop-down menu with options to submit a Health, Drug or Dental claim will appear. Select the appropriate claim type.
4. Select the patient you will submit the claim for by clicking on their name.

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Enter the claim details

1. Select a service provider from your recent health providers listed below the search bar, or enter the following service provider's details:
   a. name,
   b. address,
   c. phone number,
   d. and license or registration number.
2. Enter the claim details as they appear on your receipt:
   a. Search for the service code by typing in the Name (Health), Procedure Code (Dental) or DIN (Drug) of the service provided.
   b. Enter the service date and the total cost of the service.

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Additional insurance coverage

If any other insurance has paid a portion of your claimed amount, check the box for additional coverage and enter the amount paid by the primary plan.

Claim multiple services

1. Click Add another service and complete the claim details for each additional claim item.
2. You'll see the services added to your claim listed at the top of the screen.

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Almost done!

1. After entering your claim details, click Next to add receipts and supporting documents to your claim. If your primary benefits plan has paid any amount, add the additional coverage statement to your submission.
2. Once you have attached your documents, click Next and review your submission. Make sure that all information is correct. To make any adjustments, click Cancel.
3. Click Submit at the bottom of the screen to submit your claim for processing.
4. Review the acknowledgments and check I agree.
5. Once you submit your claim(s) for review, you can check your claim status on your claims history

Submit a claim

1. Log in to the StudyWell app using your username and password.
2. Tap the + button in the bottom center of your screen.

3. A menu with options to submit a Health, Drug or Dental claim will appear. Select the appropriate claim type for the service.
4. Select the patient for whom you are submitting the claim.

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Enter the claim details

1. Enter the service provider's name, address, phone number, and License or Registration Number.
   
2. Enter the claim details as they appear on your receipt:
   a. Search for the service code by typing in the Name (Health), Procedure Code (Dental) or DIN (Drug) of the service provided.
   b. Enter the service date and the total cost of the service.

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Additional insurance coverage

Check the box for additional coverage if any other insurance has paid a portion of your claimed amount.

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Claim multiple services

You can submit multiple claims for the same provider by tapping Add another service.

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Almost done!

1. Tap Next to add receipts and support documents to your claim.
2. Tap Submit to submit your claim for processing.
3. Review the acknowledgments and tap the checkbox to agree to the terms.
4. Once you submit your claim(s) for review, you can check your claim status on your dashboard under Recent Claims.

If you find it more convenient, you have the option to submit your health or dental claims via mail.

1. Download the form for the service you will claim:
   a. The health claim form for prescription drugs, vision, and paramedical services.
   b. The dental claim form for any eligible dental procedure covered.
2. Print and complete form(s).
3. Sign in ink/pen.
4. Gather all the receipts for which you will claim refunds.
5. Mail the completed and signed form and the corresponding receipts to:
   • StudyWell Benefits

   10154 108 Street NW

   Edmonton, AB

   T5J 1L3
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   • Or you can e-mail to portage@studywellbenefits.ca

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Keep in mind

1. You can submit multiple receipts with one claim form; make sure you add all the receipts and fill out the form with the final amount.
2. You must sign printed claim forms with a pen; otherwise, StudyWell Benefits will not process them.
3. The services you are claiming must have been in the last 12 months.